Refund Policy

Personalized, made-to-order products

Every Moments As Art product is created from your own choices, whether you buy it as a digital file, a fine art print, or a framed print. Because each one is personalized and made for your order alone, any right of withdrawal does not apply once a digital file has been delivered or a printed order has gone into production, to the extent permitted by applicable law. This does not affect the cover described below, or statutory rights that cannot legally be excluded.

Corrections and non-delivery

If the artwork we deliver contains an error caused by us, such as a detail that differs from what you approved at checkout or a fault in the file itself, tell us within 30 days of your order. We will send a corrected file free of charge and, for a printed or framed order, a free replacement.

If you spot a mistake in details you entered and approved, such as a misspelled name or the wrong date, we will still send you a corrected file free of charge. A replacement print or framed print is charged at our cost to produce and ship it.

If your file never reaches you and we cannot deliver it within 7 days of you letting us know, we will refund your order in full.

Damaged or lost printed orders

If a print or frame arrives damaged, or does not match the order you approved, tell us within 14 days of delivery and send a photo of the item and of the packaging it arrived in. You do not need to send the damaged item back.

If a printed order has not arrived 30 days after we tell you it has shipped, let us know and we will trace it. If it cannot be found, it counts as lost.

Either way, we will send you a free replacement or give you a full refund, whichever you prefer.

Refund timing

Refunds go back to the payment method you used at checkout. Once we issue one, it usually appears within 5–10 business days, depending on your bank.

How to request help

Contact TODO: owner to confirm support email address with your order details and a description of the problem. Requests are handled by TODO: owner to confirm legal entity name and mailing address. Your statutory consumer rights remain unaffected.