Terms of Service

Who we are

Moments As Art is operated by TODO: owner to confirm legal entity name, with a mailing address at TODO: owner to confirm mailing address.

Our service

We create personalized artwork from the information and files you provide. Each design is sold in one of three formats, chosen by you before checkout: a high-resolution digital file, a fine art print on heavyweight archival matte paper, or that same print framed and ready to hang. Framed prints ship in the frame colour you select while designing.

Every order is made to your specification, so you are responsible for reviewing your customization details — wording, spelling, date, time, place, size, and frame colour — before ordering. We produce what you approve at checkout.

Your content

You keep ownership of the photos and text you submit. You give us permission to use that content only as needed to create, deliver, support, and securely operate your order. You must have the right to provide anything you upload.

Payments and delivery

Prices are shown before checkout and depend on the format you choose; printed and framed orders are also priced by size. Payment is processed by Stripe. Digital files are delivered by email to the address used at checkout. Printed and framed orders are produced after payment and then shipped to you. Printed and framed orders are made within 3–5 working days and then take 3–6 working days to North America in transit. These are estimates rather than guarantees, and timing may run longer if an order needs review or correction.

Shipping

Printed and framed orders require a delivery address, which is collected at checkout. Please check it carefully: we ship to the address given, and we cannot reroute an order once it has been produced and dispatched. We currently ship printed and framed orders to Canada and the United States only. Delivery is included in the price shown, with no separate shipping charge. Responsibility for any import duties or taxes on cross-border orders is TODO: owner to confirm duties handling, which depends on the country prints ship from. Risk of loss passes to you on delivery by the carrier.

Returns and damaged prints

Because every piece is made to your own specification, printed and framed orders are not returnable for a change of mind, to the extent permitted by applicable law. If a print or frame arrives damaged, or the item you receive does not match the order you approved, we will put it right. Tell us within 14 days of delivery, with a photo of the item and its packaging, and we will send a free replacement or give you a full refund. You do not need to send the damaged item back. Digital files, corrections, and non-delivery are covered in our Refund Policy. Nothing here affects statutory consumer rights that cannot legally be excluded.

Acceptable use and liability

Do not use the service for unlawful, infringing, abusive, or deceptive content. To the extent permitted by law, our responsibility is limited to the amount paid for the affected order. Nothing in these terms limits rights that cannot legally be excluded.

Governing law and contact

These terms are governed by the laws of TODO: owner to confirm jurisdiction and governing law. Questions may be sent to TODO: owner to confirm support email address.